All items shipped are subject to Declared Value. To decline the Declared Value on your shipment, it must clearly be indicated on your purchase order. By declining the Declared Value, the buyer must supply their carrier’s account number as the order will be shipped 3rd party. The buyer assumes all responsibility for the shipment once it has left our warehouse. Shortage or damage in shipment does not excuse the buyer from timely and full payment of the invoice.

Unless we are advised otherwise, back orders will be shipped when the product arrives. If early shipment is requested, then freight charges become the customer’s responsibility. On prepaid shipments, Omcan retains the right to choose the carrier. Split shipments or back orders are not allowed on prepaid orders. Should the customer request a split or partial shipment, freight charges then become the customer’s responsibility. Any accessorial freight charges are not included in prepaid shipping.

Our freight program depends on the carrier and customs, the ETA given on transit days are an estimate.  If there are unforeseen delays, then Omcan is not responsible for lost sale or any other monetary compensation relating to the estimated delivery time.

Certain Items are required to be shipped on a pallet due to weight, size, product type, and packaging constraints. Items of this nature are indicated in the Price List with a Delivery Truck Icon.



Due to liability, dock-to-dock shipments do not include unloading or moving your item(s) from the back of our trucks.  You are responsible for moving the item(s) from the back of our truck into your warehouse or building. If you have special delivery requirements, please contact us before finalizing your order. Any unexpected extra or surcharges (such as limited access, inside delivery, residential address, lift gate, etc.) identified by the freight company at time of delivery, will be added to the customer’s Omcan invoice.


Freight Claims

Upon receipt of an Omcan shipment, please inspect for external damage. If no damage is evident on the external packaging, open carton to ensure all ordered items are within the box, and that there is no concealed damage to the item(s). If the package has suffered rough handling, bumps or damage (visible or concealed), please note it on the bill of lading before accepting the delivery and contact Omcan within 24 hours, so we may initiate a claim with the carrier. A detailed report on the extent of the damage caused to the item(s) must be filled out within three days from the delivery date shown in the shipping documents. Omcan has no recourse for damaged products that were shipped collect or third party. In the event of a shortage, or if damage is detected on a collect or third party shipment, notify the delivering carrier at once to request an inspection and file a claim promptly. Any delay may cause you a loss. Shortage of goods to be reported within 5 business days to an Omcan customer service representative. Damage of goods to be noted on the delivery receipt and reported within 24 hours to an Omcan customer service representative. We cannot reimburse claims for shortages or delays caused by the carrier responsible. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.


Omcan reserves the right to package items in what it deems to be the most suitable, safe and economic manner. Packaging dimensions and weight may not accurately represent final shipping dimensions and weight.