Returns & Claims


Returns will not be accepted unless approved in writing. Minimum return amount of $100.00 list. Returned goods must be received back to Omcan within 30 days of purchase. To obtain a return authorization, please call 1-800-465-0234. All authorized returns must be shipped freight prepaid. A restocking charge of 35% will apply to unused products in their original packaging. Return of used products is subject to inspection and a restocking charge of 50% or more may apply. Special order, customized cutting boards, clearance, parts, demo items, vacuum pack bags, or non-standard items are not returnable.

Parts received damaged, should be reported within 24 hours to (Please include pictures). No Refunds or returns on Parts orders.